A privacy policy is a statement that explains in simple language how an organisation or agency handles your personal information. Any organisation or agency the Privacy Act 1988 (Privacy Act) covers must have a privacy policy. The Privacy Act covers organisations with an annual turnover more than $3 million and operating in Australia, and some other organisations. A number of factors go into deciding if an organisation operates in Australia, including if they have a presence in Australia or carry on a business in Australia. A privacy policy may be printed on paper, available on a website or displayed on a mobile device’s screen. If you don’t have access to the internet, you can phone the organisation or agency and ask for a paper copy.
Product Buy & delivery policy
1)Although in most countries shipping and delivery policies are not required by the law, it is highly recommended that you consider implementing one because of the benefits that come along with it, not only for your brand but for your customers as well. Store policies are instituted to protect the interests and welfare of both retailers and consumers. It can also demonstrate your reliability and transparency and encourage customers to build confidence in your brand.
Refund Policy
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Support Policy
GreatCo.'s primary approach in supporting our customers is through the "Contact Us" function that is available within the on our site. To ensure we are consistently achieving best-in-class CSAT via Intercom, we have implemented response times of 2 hours or less. Our support team's average time to first response time is about one hour.